Reference

How We Keep Your Privacy Safe

Your account details, deposit history and payment information stay private with us.

Data collection transparentPayment info encryptedYour control always
depo5000 How We Keep Your Privacy Safe
REACH OUT ANYTIME

How to Contact Us About Privacy

Team online

Live Chat

Open the chat widget inside your account dashboard during lobby hours. Our team in Jakarta and Medan responds to privacy and data requests within two hours on weekdays.

Email Support

Write to our privacy team at [email protected] with your full account email and request. We reply within 24 hours with details on how to access, correct or remove your data.

Account Settings

Go to Account > Privacy & Security inside the depo5000 lobby to see what personal data we hold and request a copy of your information anytime, 24/7.

SECURITY & TRANSPARENCY

How We Protect Your Trust

Encrypted Deposits

When you deposit via DANA, OVO, GoPay or QRIS, your transaction data is encrypted end-to-end. Your payment provider never sees your depo5000 balance; we only record the deposit amount and timestamp on your account.

Session Privacy

Your gameplay sessions are logged for fairness verification and fraud prevention, but we never share this log with outside advertisers. The data stays inside depo5000 and is deleted after three years of account inactivity.

Cookie & Tracking

We use cookies to keep you logged in and remember your language preference. You can clear these anytime in your browser; you'll just have to log in again next time you visit the lobby.

Account Verification

When you withdraw, we verify your identity by checking your deposit method matches your withdrawal request. This protects your account from unauthorized transfers and keeps your funds secure.

Data Requests

File a formal request to see, correct, or delete your personal data through Account Settings or email [email protected]. We process requests within 10 business days and confirm completion in writing.

Policy Updates

If we change this privacy policy, we'll notify you by email at least 30 days before the update takes effect. You can review the full change log in Account > Legal > Policy History anytime.

Frequently Asked About Privacy

When you close your depo5000 account, we keep your essential data (deposits, withdrawals, account history) for three years for legal and tax purposes. Personal details like your phone number are deleted within 30 days unless law requires us to retain them longer.

Yes. Go to Account > Privacy & Security and click 'Request Data Export'. We email you a complete file of your personal information, gameplay history, deposits and withdrawals within 10 business days. The file format is CSV or JSON, your choice.

No. We never sell your personal data to advertisers, data brokers or third-party marketers. We share your information only with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits, and with law enforcement where local law requires it.

Your password is hashed using industry-standard encryption and stored on our secure servers. We never email or display your password. If you forget it, use the 'Reset Password' link and verify your identity through the email we send within seconds.

We use session cookies to keep you logged into the lobby, preference cookies to remember your language and theme choice, and analytics cookies to measure page speed and uptime. You can disable these in your browser settings without losing account access.

Game history is retained for fairness audits and fraud prevention. You cannot delete it selectively, but you can request full data deletion after 30 days of account inactivity. Contact [email protected] to start this process.

Your account data is stored on encrypted servers in data centres that comply with international security standards. Access to servers is restricted to authorised staff only. We do not store your data outside Indonesia except where processing payments through DANA, OVO, GoPay or QRIS requires it.